Thriving Outsourcing in Turkey: A Look at 10 Companies Leveraging Turkish Talent
Explore the rise of outsourcing in Turkey, as we delve into the achievements of 10 leading companies utilising the rich talent pool in the region. Discover why Turkey is a thriving hub for outsourcing.
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Turkey, with its unique blend of European and Asian influences, has been making waves in the world of business outsourcing.
More and more companies are choosing to partner with Turkish firms to handle various aspects of their operations, from IT services to customer support. In this post, we’ll explore some of the companies that have chosen to outsource their services to Turkey and share some details about these partnerships.
Companies that outsource to Turkey
IBM is a world-renowned technology company specializing in various fields, including cloud computing, artificial intelligence, and software development. They have expanded their presence in Turkey by partnering with local businesses to provide a wide range of IT services. IBM’s Turkey location offers top-notch solutions in technology infrastructure, business process outsourcing, and application development.
Local Address: Eski Büyükdere Cd. No:209, 34394 Sarıyer/İstanbul, Turkey
Vodafone, one of the largest telecommunications companies globally, has made a significant investment in Turkey to enhance their customer service operations. By tapping into Turkey’s skilled workforce, Vodafone is better equipped to provide high-quality customer support to its millions of subscribers around the world. The Turkish location is also responsible for various back-office functions, such as finance and accounting.
Local Address: Büyükdere Cad. No: 249, 34394 Esentepe/Şişli/İstanbul
Cognizant, a leading multinational IT services provider, has established a strong presence in Turkey to take advantage of the country’s strategic location and abundant talent pool. The company provides a broad range of outsourcing services, including software development, business process management, and data analytics. The Istanbul office is instrumental in supporting Cognizant’s global operations and fostering innovation within the company.
Local Address: Tekfen Tower, Büyükdere Cad. No:209 Kat:15, 34394 Levent/İstanbul
Genpact is a global professional services firm specializing in digital transformation and business process management. With its Turkish operations, Genpact is better positioned to serve clients in Europe, the Middle East, and Africa. Their Turkey office delivers end-to-end services, including finance and accounting, procurement, and supply chain management.
Local Address: Eski Büyükdere Cd. Park Plaza, No:14, Kat:3, Maslak, 34485 Sarıyer/İstanbul
Teleperformance, a worldwide leader in customer experience management and contact center services, has chosen Turkey as a strategic location to expand its operations. The company’s Istanbul-based center handles a range of services, such as customer care, technical support, and sales. By tapping into Turkey’s multilingual talent pool, Teleperformance can cater to clients in multiple languages and markets.
Local Address: Ayazağa Mah. Meydan Sok. Nidakule, Göztepe No:28 K:6, 34742 Kadıköy/İstanbul
Accenture, a global professional services company, offers a wide range of services, including strategy, consulting, digital, technology, and operations. Their Turkish branch plays a vital role in providing cutting-edge solutions to clients in various industries, such as telecommunications, finance, and healthcare. Accenture’s presence in Turkey helps the company deliver cost-effective services and capitalize on the country’s talented workforce.
Local Address: Büyükdere Cad. No:193, 34394 Şişli/İstanbul
7. HCL Technologies
HCL Technologies, a leading global IT services company, has extended its footprint in Turkey to benefit from the country’s strategic location and skilled professionals. The Istanbul office supports HCL’s clients in Europe, the Middle East, and Africa, offering a wide range of services such as infrastructure management, application development, and business process outsourcing.
Local Address: Ömer Avni Mah. İnönü Cad. No: 36 K:3, Gümüşsuyu, 34437 Beyoğlu/İstanbul
Infosys, a multinational technology and consulting corporation, has expanded its operations to Turkey to provide a variety of services to its clients. The Turkish office focuses on application development, data analytics, and business process management. Infosys leverages Turkey’s talent pool to offer innovative and cost-effective solutions to clients worldwide.
Local Address: Maslak Mah. Ahi Evran Cad. No:6, 34398 Sarıyer/İstanbul
TTEC, a global customer experience technology and services company, has established a presence in Turkey to support its worldwide operations. The company’s Istanbul-based facility offers a range of customer service solutions, including omnichannel support, digital marketing, and sales. By utilizing Turkey’s multilingual workforce, TTEC can cater to diverse markets and provide high-quality customer experiences.
Local Address: Ayazağa Mah. Kemerburgaz Cad. No:10/2A, 34450 Sarıyer/İstanbul
Wipro, a global information technology, consulting, and business process services company, has expanded its operations to Turkey to take advantage of the country’s strategic location and skilled workforce. The Istanbul office focuses on providing IT services, consulting, and outsourcing solutions to clients in various industries. Wipro’s presence in Turkey allows the company to better serve its clients in Europe, the Middle East, and Africa.
Local Address: Maslak Mah. Büyükdere Cad. No:201, 34394 Sarıyer/İstanbul
Turkey vs India (#1 outsourcing destination in the world)
Outsourcing to Turkey and India both offer cost-effective solutions for businesses seeking to lower operational expenses and access skilled labor. However, there are some key differences between the two destinations:
- Language and Communication: India has a large English-speaking population, which is a significant advantage for businesses primarily operating in English. Turkey also has English speakers, but the proficiency is generally lower, with Turkish being the dominant language.
- Time Zones: Turkey is located in the GMT+3 time zone, which is closer to Europe and Africa, making it more convenient for collaboration with these regions. India, in the GMT+5:30 time zone, is better suited for businesses in Asia, Australia, and the Americas.
- Industry Focus: India has a well-established reputation in IT and software development outsourcing, while Turkey is becoming a prominent player in manufacturing, textiles, and customer service outsourcing.
- Cultural Differences: Turkey’s culture is influenced by both European and Middle Eastern traditions, making it a more familiar environment for Western businesses. India, on the other hand, has a unique cultural background, which may require additional adaptation efforts.
- Cost: Both countries offer cost savings, but India is generally known for lower labor costs compared to Turkey. However, factors like quality, infrastructure, and ease of doing business should be considered alongside cost.
Outsourcing to Turkey is a trend that is only gaining momentum, and for a good reason. The country’s strategic location, skilled workforce, and cost-effective solutions make it an attractive destination for companies looking to expand their global presence.